Cancellation & Refund Policy

At winntowins.com, we aim to offer a smooth and hassle-free experience for our users. We recognize that there may be times when cancellations or refund requests are needed. This policy details the procedures for handling cancellations and refunds on our platform.

User-Initiated Cancellations

• Before the Contest Starts: You can withdraw your entry before the contest begins, provided the cancellation period (displayed on the contest page) is still open. If canceled within this window, your entry fee will be fully refunded to your account.
• After Contest Start: Once the contest is live, cancellations are not permitted, and entry fees become non-refundable due to the real-time nature of the event.

Cancellations by winntowins.com

• Insufficient Participants: If a contest does not reach the required number of participants, it may be canceled, and all participants will receive a full refund.
• Technical Issues: If a contest is disrupted due to unforeseen technical problems, affected users will be fully refunded.
• Rule Violations: Contests canceled due to breaches of our Fair Play Guidelines may not qualify for refunds for those responsible for the violations.

Refund Policy

Eligibility for Refunds

• The contest was canceled by winntowins.com.
• You withdrew your entry before the contest started.
• A billing or payment processing error occurred.

Refund Process

If eligible, refunds will be credited to your winntowins.com account balance. This balance can be used for future contests or withdrawn according to our withdrawal policy.

Non-Refundable Cases

• Disqualification due to rule violations.
• Performance-based losses within a contest.
• Requests made after the contest has begun or ended.

Account Balance Withdrawals

• Withdrawal Requests: You can withdraw funds anytime, provided your balance meets the minimum withdrawal amount.
• Processing Time: Withdrawals are typically processed within 3-5 business days.
• Fees: A processing fee may apply, which will be displayed during the withdrawal process.

How to Request a Cancellation or Refund

If you wish to request a cancellation or refund, please contact our support team at support@winntowins.com. Provide your account details, contest information, and the reason for your request.

Review Process

Our team will assess your request and respond within 24-48 hours.

Policy Updates

winntowins.com may revise this Cancellation & Refund Policy as necessary. Updates will be posted here, and we encourage you to review this page periodically.

Contact Us

If you have any questions or concerns regarding this policy, reach out to us at support@winntowins.com.